Many disruptive forces have hit the travel industry hard the last few years. From Low Cost carriers, to discounted, direct purchase sites. Also, the traveller now is more knowledgeable and less prone to surprises thanks to review sites, social recommendations and more.
But with all the abundance of information and services comes a new problem, choice. Travellers now must spend endless hours researching for a trip due to fluctuating costs, extra taxes and fees as well as dealing with paying extra for things that used to be free!
In all this, where does the travel agency stand. Some consider them as good as dead as millennials and gen-xers don’t see their relevance.
SO COMES THE SHIFT:
CREATING A HUB - WHERE TRAVELLERS COME TOGETHER TO DISCOVER AND SHARE INSIGHTS
the hub becomes a place of gathering and interaction
and where advisors educate and teach customers about their options, all in one place
CAFÉ & PROJECTION ROOM
THE TRAVEL ADVISOR: ASSISTS IN THE STEP MY STEP PROCESS HELPING AND GUIDING CUSTOMERS IN THEIR JOURNEY
COPYRIGHT INCUBIUS 2017